WILLBRANDT aims to be acknowledged as a supplier of quality solutions that will ensure our customers’ products:
- Against vibration and shock
- Against expansions and contractions
- Optimal transport of various products (liquids, powders, dirt, etc.)
- Against noise as well as dust and moisture penetration (By noise is meant through windows in eg a train)
- Against unnecessary wear and tear
It is our ambition to understand our customers’ requirements and expectations, so that we can offer them high quality solutions in accordance with applicable standards and legislation. For us, quality means not only the quality of the products, but also the quality of each single step during process.
Our quality policy sets the framework for our quality objectives and is regularly checked for its appropriateness and reasonableness.
Our customers’ satisfaction is a key area of interest for our company, and we measure it regularly.
We are constantly working to improve:
- Product quality, including satisfactory deviations management and reduction of deviations
- Delivery reliability, including delivery on time
- Customer service, including technical support and fast response times
Our employees are our most valuable asset. They are selected based on professional and personal qualifications and are continuously trained.
A chain is only as strong as its weakest link. That is why we collaborate with strong suppliers as partners who share our understanding of quality and awareness of the environment.
We help our suppliers to develop by servicing them intensively, so that they also share in our ambition to continuously improve our and their processes.